What we do
We love books and reading. We work with publishers and bookshops across Wales so that we all have access to new books and magazines, in both Welsh and English. We work with schools, libraries, bookshops, and other partners to get books to readers young and old and help everyone discover their next book.
Job Vacancies
Customer Services Manager
The Books Council of Wales is looking to appoint a Customer Services Manager. You will be responsible for delivering exceptional service to our clients, including publishers, booksellers, libraries, and wholesale partners.
Full-time, permanent
Salary £33,143–£38,220
Closing date: 30 March 2026
What it’s like to work here
Our teams are based over two sites in Aberystwyth, with some working remotely. Our office at Castell Brychan is home to the Publishing Development department and Children’s Books and Reading Promotion department and some central functions too. From the office we can see across the town and far out to sea, and the view is well worth the trip up the hill – except when it’s raining!
Our Distribution Centre is located on the Glanyrafon Industrial Estate and is the heart of our industry, with around a million books at any one time stacked in a purpose-built warehouse, ready to go out to shops and customers. This is where our Customer Service, Sales and Logistics teams are based.
From day to day, we speak Welsh – those of us who have learnt or are learning Welsh, (and there are plenty, including Helgard, our Chief Exec) are able to use it daily and there’s plenty of support available too if you’re keen to brush up your language skills.
Though we’re a small team, we deliver many different activities at the Books Council. Here’s the kind of work you could get involved in:
- Account management
- Communications
- Customer service
- Design
- Distribution
- Editorial
- Events
- Finance
- Grants
- Logistics
- Marketing
- Partnerships
- Project management
- Proofreading
- Sales
- Schools’ resources
- Supporting publishers
- Warehousing
We attend careers fairs at universities and colleges to talk about the opportunities in the publishing industry in Wales. If you’re interested in working in the field of publishing and would like to know more about the career opportunities and types of roles available, you’re welcome to drop us a line.
Funding opportunities
We support the publishing industry in the form of grants and, when additional funding is available, through special projects. You can find out more about the funding currently available on our grants pages.